Customer Realations. What is the Accessories Store return policy? If so, do you have adequate splitter/filters on the phone lines. Select one of these Verizon Fios modems today and stop paying up to $600 every 5 years renting your modem! We offer a mix of devices like routers, Wi-Fi extenders, backup power, switches, and adapters. You are expecting support on something that is not theirs to support. 4 RJ-45 10/100BASE-TX Ethernet ports with auto MDI/MDIX, Wireless speed: up to 54 Mbps (802.11g), 300 Mbps (802.11n), Antennas: Dual 2x2 built-in MIMO antennas, WPA/WPA2 (Wi-Fi Protected Access) security, Web-based GUI for configuration, firmware upgrade, Code lock to prevent improper firmware upgrade. I also have one of the first westells over 8 years now, still keep it as a back up, still works fine. Bought it on ebay. My fantasy is that the president of Verizon should go on the show 'Undercover Boss" and see what it is like for customer service, repair, provisioning, and all the other jobs that we loser customers interact with. Every month my bill shows $0.99 for "Condumer modem plan", this sure sounds like a lease on the modem which I purchased when I signed up for DSL. REALLY, THE PERSON IN CHARGE SHOULD LOSE THEIR JOB AND PLAY GOLF FULL TIME! The Westell 2100 I recieved from VZ gave about 1.7/540, so popped on my old Speedstream 5100{from when I lived in SBC territory) and have been getting rock solid 2.7/750 for last 1 1/2 years. If they are charging for higher speeds you should be getting higher speeds. You can use a software one instead I am really happy with my actiontec product. Defective items under warranty will be replaced with a like item. That doesn't mean Verizon is at fault, but to answer this question we need to start there. Once confirmed, your account will be credited if possible, otherwise a refund check will be mailed to you which may take 6-8 weeks for processing. Verizon Fios, which stands for Fiber Optic Service, is an offshoot of the telecom giant Verizon, and it today the largest fiber optics provider in America services the Northeast. Top rated budget routers will give you the most bang for your buck. All technical support for this product is provided by Verizon to Verizon High Speed Internet Customers only. If you have had the modem for 2+ years, then no they will not replace it free of charge...You can purchase a new one with a "credit" and look into getting the VEW-verizon Extended Warranty that costs a couple of dollars va year and it never expires as long as you have DSL through verizon and you pay the yearly cost to keep the coverage...Plus you will still get tech/replacement support for as long as you have the modem/service with verizon.... Hi there, to do hard reset of your modem, pls press the reset button for 30 seconds. Distance matters.What is your interior wiring like? So off to small claims court I go. I'll keep y'all posted. You can return or exchange most items purchased at the Accessory Store within 30 days with proof of purchase. The best routers for Verizon Fios that will maximize your cable internet plan while saving your money!