I'm looking for max downstream/upstream and Annex M support so when I switch to the Internode port I can use the Annex M profiles to stream online games again :). Plug the new modem into the line, ensuring that you have all the plugs in the right place. I live approx 4.5k's from the exchange and the best this modem can deliver is 2Mb, but it seems a very slow 2Mb. is it a bonded DSL connection? Now all of a sudden, the internet is dropping out and resyncing every 1-2 hours. What do the LEDs on the base do? The suggestion to go in to "Network and Sharing", open " Change adapter settings" to see if there were any big red Xs visible. I have been trying to connect my dgnd3700v2 to the internet with out any success. On my old modem the DGN3500 I dont have this issue and my connection lasts. I've read good reviews about this modem but am now starting to regret the $150 I spent on it. So we can now add Kaspersky to the things that people need to look out for if they have problems accessing their modems through the web interface. I've plugged my old modem in so now I'm testing that, if it doesn't drop out within that time frame then I'm going to start thinking it's my new modem. Please post line stats from the DGND3700v2 and http://www.adsl2exchanges.com.au/detailedsummarystart.php, ADSL Link Downstream Upstream Connection Speed 16164 kbps 812 kbps Line Attenuation 17.9 db 9.1 db Noise Margin 11.9 db 22.8 db, You are 605 m from SMRN as the crow flies.Estimated cable length of 968 m.Estimated speed of 21000Zone 1. Kosie, the modem chipset in the DGND3700 does cause problems in some individual situations. If I were to get one, what would you recommend? If you can see how things go on an Internode port without running out of warranty, I'd suggest waiting for that. To troubleshoot wireless extenders: Ensure the wireless extender is properly configured, see Setting up NETGEAR Wi-Fi range extenders. Turn on your computer. I had to remove it. Search for something specific or select a product or category for helpful articles and videos. Re: DGND3700V2 NOT CONNECTING TO 2.4ghz - NETGEAR Communities. If it is I will be most annoyed as the ethernet socket has never been used since new 18 months ago. Use the Add Device button on the Cameras tab to re-add the base, monitor the LEDs and resync the cameras. Also, when you say tweak your downstream with the Billion modem what do you mean? I've also had problems both Internet Explorer and Edge (wonder it the common thread here is browsers from MS). I am not computer wise. I'm going to try reconnect my 3700 again but this time with the new phone line that I'm using on my old modem and see if that helps. I've considered getting a Billion router but my last experience with one wasn't great. Can you verify that the router has assigned an IP address to the base? After a factory reset you will have to setup your router from scratch or you can restore your settings if you had backed them up to a PC before reseting the router. Have you made security changes to your router? I Reset, updated firmware, messed about with it for 2 days. Those margins are quite high so you might be on a resold Optus port. Edge works here, albeit strangely. Again thanks for your patience in trying to sort it out sight unseen. I have just tried that with my old dgn2200 and it works as you suggest. I'm starting to get the feeling I've got internal cabling faults or something. That means the base is connected to the servers. I had tried this several times and would not connect. I have had three modem routers before this troublesome one and it was so simple to turn it on, type in the ip address and open the router but this one seems to not like me. ), This should have an icon for your "Network Infrastructure". If software usually logs you in to your Internet connection, do not … Unless your line/wiring is quite bad I'd be inclined to think the DGND3700v2 is at fault. The service includes support for the following: Try our live chat or give us a call. This topic has been closed to new posts due to inactivity. Note, this is not the same login information as you need to connect to the internet. This topic has been marked solved and closed to new posts due to inactivity. It's been doing it for the last 2 days and it's starting to become very fustrating. GearHead Support is a technical support service for NETGEAR devices and all other connected devices in your home. I changed the ethernet cable but as the old dgn2200 shows up as a device using the above method it would seem there is no connection problem with cables. Subscribe for Updates. but in short I find this modem to very unreliable on marginal lines.